Terms of Service

1. Introduction

These terms and conditions outline the rules and regulations for the use of our climbing shoe resole and repair services. By accessing this service, we assume you accept these terms and conditions.

2. Services

  • Climbing Shoe Resole: We offer resoling services for climbing shoes to extend their lifespan and enhance performance.

  • Repair: Our repair services address various issues with climbing shoes, including sole delamination, stitching repair, etc.

3. Order Process

  • Submission: Orders can be submitted through our website, in-person, or via mail. Please provide accurate information when filling out the resole order form. For mail orders, please include an identifying document with your name, phone, and email address.

  • Approval: When you receive an invoice that matches your submitted request form, we will begin work on your shoes immediately. If we modify your request and send an invoice with the updated information, payment will be required as a form of approval before work can begin.

4. Pricing and Payment

  • Quoted Prices: Prices for our services are provided online and are subject to change if additional repair work is deemed necessary upon inspection.

  • Payment: Payment is due before releasing completed shoes. We accept payments through Paypal.

5. Turnaround Time

  • Estimated Time: We strive to complete all repairs and resoles within the estimated timeframe which can be found in the banner at the top of our website. However, unforeseen circumstances may affect turnaround times, and we appreciate your patience and understanding.

6. Warranty

  • Quality Guarantee: We stand behind the quality of our workmanship. If you encounter any issues with the repair or resole performed by us, please contact us within 30 days of receiving your shoes, and we will address the matter promptly.

7. Liability

  • Limitation of Liability: Sharp End Resoles shall not be liable for any damages arising out of or in connection with the use of our services, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

8. Changes to Terms

  • Modification: Sharp End Resoles reserves the right to revise these terms and conditions at any time without prior notice. By using our services, you agree to be bound by the current version of these terms and conditions.

9. Contact Information

If you have any questions or concerns regarding these terms of service, please contact us at sharpendresoles@gmail.com or through the contact form on our website at sharpendresoles.ca.