Privacy Policy
1. Introduction
This Privacy Policy outlines how we collect, use, and protect your personal information when you use our climbing shoe resole and repair services.
By using Sharp End Resoles, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information: When you place an order or inquire about our services, we may collect personal information such as your name, email address, phone number, and shipping address.
Order Details: We collect information about the climbing shoes you send to us for repair or resole, including make, model, and any specific repair instructions.
Communication: We may collect information from your communications with us, including emails, phone calls, or messages sent through our website or social media channels.
3. How We Use Your Information
Service Fulfillment: We use the information you provide to fulfill your orders and provide the requested repair or resole services.
Communication: We may use your contact information to communicate with you about your orders, provide updates on the status of your repair, or respond to your inquiries.
Marketing: With your consent, we may send you promotional emails or newsletters about our services, special offers, or upcoming events. You can opt-out of marketing communications at any time.
4. Data Security
Protection Measures: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Third-Party Services: We may use third-party service providers to process payments or manage customer data. These providers adhere to industry-standard security practices to safeguard your information.
5. Data Retention
Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
6. Your Rights
Access and Correction: You have the right to access and correct your personal information held by us. You can update your account information or request changes by contacting us directly.
Data Deletion: You may request the deletion of your personal information from our records, subject to any legal obligations or legitimate business interests that require us to retain certain data.
7. Changes to this Policy
Modification: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at sharpendresoles@gmail.com or by filling out the contact form on our website.